A person will answer

Tell us what stopped. We’ll start there.

After 28 years with accounting software, we know the useful first questions. What were you doing, what did you expect, and what happened instead? Give us that, and we can usually leave the ceremony out of it.

Useful details first

A few details help us get to the problem quickly.

Tell us the client year, the product area and what appeared on screen. Screenshots are welcome. So is the sentence, “It worked yesterday.”

ProAudit support

Imports, schedules, analysis modules, financial statements, Word export and the occasional result that needs explaining.

Email about ProAudit

TaxForms support

Supported returns, preparation workflows, submission automation available in your release and questions about the version currently installed in your office.

Email about TaxForms

Updates and training

Product updates, new colleagues and focused sessions for teams who would rather learn the useful parts than watch a tour.

Arrange a session

Direct support

A direct line to the people behind the software.

If the deadline is close, call during office hours. If the issue needs screenshots, files or a careful explanation, email gives us something useful to examine before we reply.

Office hoursMon–Thu · 08:00–13:00 / 14:00–17:00Fri · 08:00–13:00

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